Complaints

Make a complaint to the NSW Crime Commission or LECC

The NSW Crime Commission can only review complaints relating to:

• abuse of power, impropriety and other forms of misconduct on the part of the NSW Crime Commission or its officers
• conduct amounting to maladministration (including, without limitation, delay in the conduct of investigations and unreasonable invasions of privacy) by the NSW Crime Commission or its officers.

Complaints made directly to the NSW Crime Commission

Complaints about the NSW Crime Commission and/or its officers MUST be made in writing. The NSW Crime Commission will NOT action complaints if they are not in writing. All complaints received by the NSW Crime Commission will be dealt with in accordance with the NSW Crime Commission’s Complaints Handling Policy and Procedures.

Complaints made to the LECC

Complaints about the NSW Crime Commission can also be made through the Law Enforcement Conduct Commission (the LECC). Information on how lodge a complaint with the LECC is found on the Law Enforcement Conduct Commission website.

The primary role of the LECC is to prevent, detect and investigate misconduct and maladministration within law enforcement in NSW. More information is found on the Law Enforcement Conduct Commission website.

Complaints about the NSW Police Force

The NSW Crime Commission does NOT investigate complaints made about the NSW Police for and/or its officers. To lodge a complaint about the NSW Police Force and/or its officers, refer to the NSW Police Force website or the Law Enforcement Conduct Commission website.

Referral of complaints

The way we deal with your complaint will depend on the nature of the alleged conduct and the issues raised.

If we receive a complaint relating to the NSW Police Force or its staff, we may refer it to the LECC and/or the NSW Police.

Complaints submitted about other government agencies may be referred to those agencies for assessment.

Procurement Related Complaints

The procedure on making procurement related complaints can be found in the NSW Crime Commission's Complaints Handling Policy and Procedures.

Public Interest Dislosures

The Public Interest Disclosures Act 2022 (PID Act) provides a framework and protections for public officials to report serious wrongdoing in the public sector.

The NSW Crime Commission is required to have a Public Interest Disclosure Policy under section 42 of the PID Act to support a speak up culture and reporting of wrongdoing.

The Policy provides information including how to make a PID report, how the Commission will deal with the report, and the protections available to a PID maker under the PID Act.

Your Privacy

Any information provided to the NSW Crime Commission is treated carefully and confidentially.

If you have concerns about your privacy, you can submit a complaint anonymously. But it may be harder for us to assess or investigate an anonymous complaint.

For this reason, it’s a good idea to give us a way to contact you. If you do give us your contact details, we’ll let you know that we’ve received your complaint. We’ll also tell you what action we decide to take.

If your complaint is a public interest disclosure, your matter will be subject to greater protections and restrictions.